Lasseters Online Casino

Lasseters Online first launched in 1998, and is Australia's first physical casino to offer cash gaming on the Internet in a fully regulated environment. Lasseters Online is regulated and monitored by the Northern Territory Government in Australia.

The site features 47 games including traditional table games, poker and a variety of slot machines. We have developed strict registration and wagering limits, and the latest generation of security controls available for electronic commerce.

We welcome you to our gaming site and encourage you to sit back, relax and enjoy the games and entertainment of Lasseters Online.

How do I change my password?
I did not receive my validation code, what do I do?

Account Issues
How do I change my email address?
I have a POINTS account, how can I upgrade it to cash?
How do I collect my winnings?
How do I provide Proof of Age?
How can I deposit funds into my player account?
How do I change my credit card details?
Can I see a listing of all my financial transactions with Lasseters Online?
I have a cash account but want to play for points also, how can I do that?
I would like to exclude myself from playing the games. How do I do this?

Game Issues
What games do Lasseters Online have?
Are the games free?
What are the minimum and maximum bets on the games?
Where can I find out information on the game rules?
What are Lasseters Online game payouts?
Where can I see my previous game play?

Promotional Issues
How can I become part of the Rewards and Recognition program?
How can I subscribe/unsubscribe from Lasseters promotions and newsletters?
How do I find out what promotions Lasseters Online have on offer?

Other
What if I have a query that is not mentioned in the FAQ’s?

1. Is Lasseters Online a safe and trusted site?
At Lasseters Online we believe that delivering a trustworthy and secure gaming environment is just as important as the gaming experience itself. To prevent fraudulent use of the gaming site, we have implemented a number of security measures including strict registration and password systems. All aspects of the computer system, including the hardware and software, have been subjected to stringent checks to ensure security and integrity. All key employees and key contractors have undergone reference and security checks. As a government regulated casino, the Northern Territory Treasury requires Lasseters Online to comply with a number of procedures to meet strict controls to ensure that this site meets the highest standards of security and integrity.

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Please be aware, not all sites offer this level of encryption technology. For your peace of mind, you should check this information for yourself before entering your credit card details at another site.

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3. How do I download the games?

Internet Explorer

Simply navigate to our site www.lasseters.com.au
Click on the ENTER HERE button on our landing page, which will open a new window. When this window opens, you may be presented with a Security Alert asking you to grant permission for the Lasseters Games Security Certificate. To proceed with the installation, you must click YES.
You will then be presented with a Welcome page while the Lasseters games are installed on your PC in the background. The download is quite small (500k), and should take only around 2 minutes to install on your system.
When the download is complete you will automatically be directed to our LOGIN page, where you may then register an account with us, or access your existing account.

Netscape

http://www.freedownunder.com/australiancasino/index.htm

Click on the ENTER HERE button on our landing page, which will open a new window. When this window opens, you may be presented with a Security Alert asking you to grant permission for the Lasseters Games Security Certificate.
There are five steps to follow to grant the Security Certificate and proceed with the installation of the Lasseters games. On the first page of the certificate, you must click NEXT to accept the certificate.
You will then be presented with the details of our Security Certificate, to which you must agree and click NEXT. On the third page of the Security Certificate, place a check in the option ACCEPT THIS CERTIFICATE FOREVER, and then click on the NEXT button to continue the installation of the Lasseters Games.
On the fourth page of the certificate, you may choose to have Netscape provide you with a warning whenever you exchange information with the Lasseters site. As the Lasseters games site is a highly secure site, information is constantly being exchanged between your PC and the Lasseters secure games servers. If you wish to avoid interruptions to your game play when these warnings appear, it is our advice that you leave this option unchecked, and then click on the NEXT button.
On the fifth and final page of the security certificate, simply click on the FINISH button to complete installation of the Lasseters games.
The Lasseters games will then be installed on your PC in the background. The download is quite small (1mb), and should take only around 4 minutes to install on your system.
When the installation is complete, you will be instructed to RESTART YOUR BROWSER to complete installation of the Lasseters Games. Please close ALL Netscape windows.
Re-open Netscape, and navigate to our site www.lasseters.com.au
Click on the ENTER HERE button on our landing page. This will open a LOGIN page in a new window, where you may then register an account with us, or access your existing account.

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Pentium 200 MHZ
64 MB Ram
10 MB Free hard disk space

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To clear your cache, please follow the below steps:

For Netscape:

Open Netscape
Click on the EDIT menu of your browser, and then click on PREFERENCES
Click on ADVANCED in the window that pops up, select the buttons marked CLEAR MEMORY CACHE and CLEAR DISC CACHE
Close the browser, then open the browser again and return to our site.

For Internet Explorer version 4.01:

Open Internet Explorer
Click on the VIEW menu of your web browser, and then click on INTERNET OPTIONS
Click the button marked in the middle section called DELETE FILES
Click on the button marked SETTINGS and select the radio box called EVERY VISIT TO THE PAGE
Close the browser, then open the browser again and return to our site.

For Internet Explorer 5.x and 6.x:

Open Internet Explorer
Click on the TOOLS menu of your web browser, and then click on INTERNET OPTIONS
Click the button marked in the middle section called DELETE FILES
Click on the button marked SETTINGS and select the radio box called EVERY VISIT TO THE PAGE

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6. How do I register an account?
To register an account with us, you must first have downloaded and installed our FREE games software. If you have already installed our games software, please follow the directions below to register an account with us.

Simply navigate to our site www.lasseters.com.au
Click on the ENTER HERE button on our landing page, which will open a LOGIN page in a new window.
On the LOGIN PAGE, select the JOIN NOW button. You will then see a link for the TERMS AND CONDITIONS for the Lasseters Games.
Once you have read the Terms and Conditions, simply click on the I AGREE button to continue with the registration process. If you do not agree, simply click on the Cancel button to exit the registration process.
You will then be presented with the Lasseters Online Registration Form to complete. Please select your COUNTRY of residence from the drop down list, and choose whether you wish to create either a POINTS account or CASH account to begin with, then click on the REGISTER button.
On the next page please enter your Personal and Contact details, and choose your MEMBER ID and PASSWORD. Please ensure that you enter your correct email address on this form, as a unique Validation Code will be sent to this registered email address which will be required the first time you Log In to your Lasseters account.

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Simply navigate to our site www.lasseters.com.au
Click on the ENTER HERE button on our landing page. Once you have clicked on the ENTER HERE button, a smaller second window will open to display our LOGIN PAGE.
On the LOGIN page, select the HELP button.
On the HELP page, enter either the MEMBER ID for your Lasseters account, or the Email Address with which your account is registered and then press the corresponding arrow button.
Your Challenge question will then be displayed, to which you must provide the correct answer. Enter the answer for your Challenge question, and then enter and confirm your NEW Password in both New Password fields.
Once all fields are complete, simply click on the arrow at the bottom of the page to continue.
A new Validation Code will be generated for your account and will be sent to the email address you have entered into your account details. Upon your next Sign In to our site you will need to enter your new password and this Validation Code to successfully access your Lasseters account.

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Contact support

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9. How do I change my email address?
If you have changed Internet Service Providers (ISP) and have been provided with another email address, or if you no longer have access to the email address you previously registered with, you will need to update your email address in your Lasseters Online account.

To change your email address:

Sign In to your Lasseters account as normal.
Click on the CASHIER link from the top menu of the games window.
When the Cashier menu appears, choose the PERSONAL DETAILS link.
Scroll down to the Membership Details heading, and click on the CHANGE MEMBERSHIP DETAILS button. A new page will appear called Edit Security.
Enter in your current password and then enter in your new Email Address (twice). You will then need to again enter and confirm your password in the Password fields. There is no need to change your password. You may keep the same password that you currently use, or choose a new one, but you must fill in all of the fields.
Enter the Answer to your Challenge Question. There is no need to change your Challenge Question or Answer. You may keep the same question and answer that you currently use, or choose new ones, but you must fill in all of the fields.
Once all fields are complete, simply choose the CONFIRM DETAILS button.
A new Validation Code will be generated for your account and will be sent to the new email address you have entered in your account details. Upon your next Sign In to our site you will need to enter in this code to successfully access your Lasseters account.

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To upgrade your Lasseters account from points to Cash Play:

Sign In to your Lasseters account as normal.
Click on the CASHIER link from the top menu of the games window.
When the Cashier menu appears, choose the PLAY FOR CASH link.
Read the Warning screen, and if you agree and wish to continue press the OK button.
Click on the PLAY FOR CASH button to continue and upgrade your account to Cash Play, or click on the arrow at the bottom of the page to exit and continue playing for points.

You are now required enter your Payment Details. This means that you will need to enter your postal address so as to enable delivery of any cheques that you may withdraw from your Lasseters account.

To Enter your Payment Details:

Click on the REGISTER MY PAYMENT DETAILS button.
A Withdrawal Details screen will appear. Here you are required to enter your address details so as to enable delivery of any cheques that you may withdraw from your Lasseters account.
Ensure that all fields on the form are complete and correct, and then click on the CONFIRM DETAILS button to continue.
If you now wish to deposit funds to your Lasseters account, you will need to first enter your credit card details, and then make a deposit.

To Register your Credit Card Details:

Click on the REGISTER A CREDIT CARD link.
When the Register Credit Card page appears, select your card type and enter the card details in the fields provided, and then click on the forward arrow at the bottom to continue.

If you now wish to Deposit Funds in your Cash Account:

When the Deposit to Purse page appears, enter the amount you wish to deposit to your Lasseters account in the field provided.
Place a check in the "Use your Registered Credit Card" option, and then click on the forward arrow at the bottom to continue.
A notice will appear to notify you that the deposit has been successful. To return to the Lasseters Games, simply click on the PLAY THE GAMES link provided.

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Email scanned documents to: support@lasseters.com.au

Fax Number

Postal Address:
Lasseters Online,
Locked Bag 777,
Alice Springs NT 0871,
Australia.

An email will be sent to the registered email address upon validation of proof of age.

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Credit Card - Lasseters Online accepts deposits from Master Card, Visa Card and Bank Card (New Zealand bankcards only). The minimum deposit is $1 USD.

Personal Cheque - PERSONAL cheques should be made payable to Lasseters Online Pty Ltd. You will find our mailing address for Personal cheques under CASHIER. Proof of age must have been received before a personal cheque can be accepted.

Telegraphic Transfer - To make a Telegraphic Transfer please contact Customer Support to obtain your "Customer ID" prior to making the deposit. Under "Cashier" obtain our bank information and take this along with your funds you wish to transfer to your bank. Fill out a Telegraphic Transfer form at your bank and transfer the funds. Please quote your customer ID as your "Reference number" on the form. Proof of age must have been received before a telegraphic transfer can be accepted.

In order to deposit funds to your Lasseters Cash account via credit card you will first need to register your Credit Card Details, and your Payment Details.

If you have already registered your Credit Card Details and Payment Details, please follow the directions below to deposit funds to your Lasseters Cash account.

Sign In to your Lasseters account as normal.
Click on the CASHIER link from the top menu of the games window.
When the Cashier menu appears, choose the ACCOUNT DEPOSIT link.
When the Deposit To Purse page appears, enter the amount you wish to deposit to your Lasseters account in the field provided.
Place a check in the USE YOUR REGISTERED CREDIT CARD option, and then click on the forward arrow at the bottom to continue. If you wish to use a different credit card, click on the EDIT CREDIT CARD link to update your card details and then return to the Deposit To Purse page to continue with the deposit process.
Upon completion of a deposit, a notice will appear to notify you that the deposit has been successful. To return to the Lasseters Games, simply click on the PLAY THE GAMES link provided.

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Sign in to your Lasseters account as normal.
Click on the CASHIER link from the top menu of the games window.
When the Cashier menu appears, choose the PAYMENT DETAILS link.
When the Withdrawal Details page appears, click on the forward arrow below the CHEQUE heading to continue.
A page will appear displaying your Address Details as currently entered in your account. Enter your Current Password, and amend your address details in the fields provided.
Check to ensure that all details on the form are complete and correct, and then click on the CONFIRM DETAILS button to continue.

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To view the Transaction History for your Lasseters account:

Sign In to your Lasseters account as normal.
Click on the CASHIER link from the top menu of the games window.
When the Cashier menu appears, choose the TRANSACTION HISTORY link.

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Contact Support

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Amity Community

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18. What games do Lasseters Online have?
Lasseters Online offers a wide variety of games including Blackjack, Joker Poker, Roulette, Baccarat, Sic Bo and a wide selection of slots ranging from classic one-liners to twenty liners. Minimum and maximum bet amounts will vary from game to game. For more information on our games select “Play Games”.

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1 cent = 1 point

$1 = 100 points

Please also remember, free points are not cash, nor are they redeemable for cash or other prizes. Free points are just for fun play or for you to familiarise yourself with the games prior to committing to cash play.

If you run out of points we are happy to replenish your points purse, simply Contact Support and request some more and we'll top your points up for you.

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To view the Game History for your Lasseters account:

Sign In to your Lasseters account as normal.
Click on the CASHIER link from the top menu of the games window.
When the Cashier menu appears, choose the GAME HISTORY link.

This will display the details and results for all games you have played on the Lasseters site recently. If you wish to view the details for a specific game, simply click on the VIEW DETAILS link to the right of the particular game.

If you have more than one page of Game History, click on the arrows at the bottom of the page to navigate between pages. Please be aware however, these details are kept for a maximum period of 3 days.

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24. How can I become part of the Rewards and Recognition program?
To become a Gold or Silver player we evaluate a number of statistics such as, time spent playing, your bets/wagers, deposits, etc. Our computers generate a report automatically based on these factors to determine which players are to be upgraded to Silver or Gold each month. When a player has reached this level we then email them to advise of the benefits of their new registration level.

Player Rewards

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25. How can I subscribe/unsubscribe from Lasseters promotions and newsletters?
Please Contact Support with your request to SUBSCRIBE or UNSUBSCRIBE in the subject heading.

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27. What if I have a query that is not mentioned in these FAQ’s?
Please Contact Support if you require further assistance.