Lasseters Online first launched in 1998, and is Australia's first
physical casino to offer cash gaming on the Internet in a fully
regulated environment. Lasseters Online is regulated and monitored by
the Northern Territory Government in Australia.
The site features 47 games including traditional table games, poker
and a variety of slot machines. We have developed strict registration
and wagering limits, and the latest generation of security controls
available for electronic commerce.
We welcome you to our gaming site and encourage you to sit back,
relax and enjoy the games and entertainment of Lasseters Online.
Security Issues
1. Is Lasseters Online a
safe and trusted site?
At Lasseters Online we believe that delivering a trustworthy and secure
gaming environment is just as important as the gaming experience itself.
To prevent fraudulent use of the gaming site, we have implemented a
number of security measures including strict registration and password
systems. All aspects of the computer system, including the hardware and
software, have been subjected to stringent checks to ensure security and
integrity. All key employees and key contractors have undergone
reference and security checks. As a government regulated casino, the
Northern Territory Treasury requires Lasseters Online to comply with a
number of procedures to meet strict controls to ensure that this site
meets the highest standards of security and integrity.
2. Is it safe to give my
credit card details over the net?
It is safe to give your credit card details to Lasseters. All financial
and personal details, as well as the games themselves are secured using
128-bit encryption technology. This ensures your personal information is
completely safe, as it is rendered into a format that is unreadable to
outside sources.
Please be aware, not all sites offer this
level of encryption technology. For your peace of mind, you should check
this information for yourself before entering your credit card details
at another site.
Downloading Issues
3. How do I download the
games?
Internet Explorer
Simply navigate to our site
www.lasseters.com.au
Click on the ENTER HERE button on our landing page, which will open a
new window. When this window opens, you may be presented with a Security
Alert asking you to grant permission for the Lasseters Games Security
Certificate. To proceed with the installation, you must click YES.
You will then be presented with a Welcome page while the Lasseters games
are installed on your PC in the background. The download is quite small
(500k), and should take only around 2 minutes to install on your system.
When the download is complete you will automatically be directed to our
LOGIN page, where you may then register an account with us, or access
your existing account.
Netscape
http://www.freedownunder.com/australiancasino/index.htm
Click on the ENTER HERE button on our landing
page, which will open a new window. When this window opens, you may be
presented with a Security Alert asking you to grant permission for the
Lasseters Games Security Certificate.
There are five steps to follow to grant the Security Certificate and
proceed with the installation of the Lasseters games. On the first page
of the certificate, you must click NEXT to accept the certificate.
You will then be presented with the details of our Security Certificate,
to which you must agree and click NEXT. On the third page of the
Security Certificate, place a check in the option ACCEPT THIS
CERTIFICATE FOREVER, and then click on the NEXT button to continue the
installation of the Lasseters Games.
On the fourth page of the certificate, you may choose to have Netscape
provide you with a warning whenever you exchange information with the
Lasseters site. As the Lasseters games site is a highly secure site,
information is constantly being exchanged between your PC and the
Lasseters secure games servers. If you wish to avoid interruptions to
your game play when these warnings appear, it is our advice that you
leave this option unchecked, and then click on the NEXT button.
On the fifth and final page of the security certificate, simply click on
the FINISH button to complete installation of the Lasseters games.
The Lasseters games will then be installed on your PC in the background.
The download is quite small (1mb), and should take only around 4 minutes
to install on your system.
When the installation is complete, you will be instructed to RESTART
YOUR BROWSER to complete installation of the Lasseters Games. Please
close ALL Netscape windows.
Re-open Netscape, and navigate to our site www.lasseters.com.au
Click on the ENTER HERE button on our landing page. This will open a
LOGIN page in a new window, where you may then register an account with
us, or access your existing account.
4. What are the minimum
requirements for running the games?
Lasseters Casino's games require a PC with the following minimums:
Pentium 200 MHZ
64 MB Ram
10 MB Free hard disk space
5. What is my cache and why
should I clear it?
When you visit a web page a copy of that page is stored in your
browser's cache (like a temporary storage area). If this stored copy
remains in your cache, this is what you will see displayed the next time
you visit that site.
Sometimes the site may make changes or adjustments that you will not
always see if the older version still remains in your browser's cache.
Therefore, by clearing your cache periodically, you allow your Internet
browser to locate the newest version of site you are visiting.
To clear your cache, please follow the below
steps:
For Netscape:
Open Netscape
Click on the EDIT menu of your browser, and then click on PREFERENCES
Click on ADVANCED in the window that pops up, select the buttons marked
CLEAR MEMORY CACHE and CLEAR DISC CACHE
Close the browser, then open the browser again and return to our site.
For Internet Explorer version 4.01:
Open Internet Explorer
Click on the VIEW menu of your web browser, and then click on INTERNET
OPTIONS
Click the button marked in the middle section called DELETE FILES
Click on the button marked SETTINGS and select the radio box called
EVERY VISIT TO THE PAGE
Close the browser, then open the browser again and return to our site.
For Internet Explorer 5.x and 6.x:
Open Internet Explorer
Click on the TOOLS menu of your web browser, and then click on INTERNET
OPTIONS
Click the button marked in the middle section called DELETE FILES
Click on the button marked SETTINGS and select the radio box called
EVERY VISIT TO THE PAGE
Registration Issues
6. How do I register an
account?
To register an account with us, you must first have downloaded and
installed our FREE games software. If you have already installed our
games software, please follow the directions below to register an
account with us.
Simply navigate to our site www.lasseters.com.au
Click on the ENTER HERE button on our landing page, which will open a
LOGIN page in a new window.
On the LOGIN PAGE, select the JOIN NOW button. You will then see a link
for the TERMS AND CONDITIONS for the Lasseters Games.
Once you have read the Terms and Conditions, simply click on the I AGREE
button to continue with the registration process. If you do not agree,
simply click on the Cancel button to exit the registration process.
You will then be presented with the Lasseters Online Registration Form
to complete. Please select your COUNTRY of residence from the drop down
list, and choose whether you wish to create either a POINTS account or
CASH account to begin with, then click on the REGISTER button.
On the next page please enter your Personal and Contact details, and
choose your MEMBER ID and PASSWORD. Please ensure that you enter your
correct email address on this form, as a unique Validation Code will be
sent to this registered email address which will be required the first
time you Log In to your Lasseters account.
7. How do I change my
password?
If you are unable to access your Lasseters account or wish to change
your password for security reasons, please follow the directions below
to do so.
Simply navigate to our site www.lasseters.com.au
Click on the ENTER HERE button on our landing page. Once you have
clicked on the ENTER HERE button, a smaller second window will open to
display our LOGIN PAGE.
On the LOGIN page, select the HELP button.
On the HELP page, enter either the MEMBER ID for your Lasseters account,
or the Email Address with which your account is registered and then
press the corresponding arrow button.
Your Challenge question will then be displayed, to which you must
provide the correct answer. Enter the answer for your Challenge
question, and then enter and confirm your NEW Password in both New
Password fields.
Once all fields are complete, simply click on the arrow at the bottom of
the page to continue.
A new Validation Code will be generated for your account and will be
sent to the email address you have entered into your account details.
Upon your next Sign In to our site you will need to enter your new
password and this Validation Code to successfully access your Lasseters
account.
8. I did not receive my
validation code, what do I do?
Players are to contact Customer Support via email and we will be able to
supply you with your validation code. Please make sure you also include
your Member ID so we are able to locate your Validation Code for you.
Contact
support
Account Issues
9. How do I change my
email address?
If you have changed Internet Service Providers (ISP) and have been
provided with another email address, or if you no longer have access to
the email address you previously registered with, you will need to
update your email address in your Lasseters Online account.
To change your email address:
Sign In to your Lasseters account as normal.
Click on the CASHIER link from the top menu of the games window.
When the Cashier menu appears, choose the PERSONAL DETAILS link.
Scroll down to the Membership Details heading, and click on the CHANGE
MEMBERSHIP DETAILS button. A new page will appear called Edit Security.
Enter in your current password and then enter in your new Email Address
(twice). You will then need to again enter and confirm your password in
the Password fields. There is no need to change your password. You may
keep the same password that you currently use, or choose a new one, but
you must fill in all of the fields.
Enter the Answer to your Challenge Question. There is no need to change
your Challenge Question or Answer. You may keep the same question and
answer that you currently use, or choose new ones, but you must fill in
all of the fields.
Once all fields are complete, simply choose the CONFIRM DETAILS button.
A new Validation Code will be generated for your account and will be
sent to the new email address you have entered in your account details.
Upon your next Sign In to our site you will need to enter in this code
to successfully access your Lasseters account.
10. I have a POINTS account,
how can I upgrade it to cash?
In order to upgrade your Lasseters points account to Cash play, please
follow the directions below.
To upgrade your Lasseters account from points
to Cash Play:
Sign In to your Lasseters account as normal.
Click on the CASHIER link from the top menu of the games window.
When the Cashier menu appears, choose the PLAY FOR CASH link.
Read the Warning screen, and if you agree and wish to continue press the
OK button.
Click on the PLAY FOR CASH button to continue and upgrade your account
to Cash Play, or click on the arrow at the bottom of the page to exit
and continue playing for points.
You are now required enter your Payment
Details. This means that you will need to enter your postal address so
as to enable delivery of any cheques that you may withdraw from your
Lasseters account.
To Enter your Payment Details:
Click on the REGISTER MY PAYMENT DETAILS
button.
A Withdrawal Details screen will appear. Here you are required to enter
your address details so as to enable delivery of any cheques that you
may withdraw from your Lasseters account.
Ensure that all fields on the form are complete and correct, and then
click on the CONFIRM DETAILS button to continue.
If you now wish to deposit funds to your Lasseters account, you will
need to first enter your credit card details, and then make a deposit.
To Register your Credit Card Details:
Click on the REGISTER A CREDIT CARD link.
When the Register Credit Card page appears, select your card type and
enter the card details in the fields provided, and then click on the
forward arrow at the bottom to continue.
If you now wish to Deposit Funds in your Cash
Account:
When the Deposit to Purse page appears, enter the amount you wish to
deposit to your Lasseters account in the field provided.
Place a check in the "Use your Registered Credit Card" option,
and then click on the forward arrow at the bottom to continue.
A notice will appear to notify you that the deposit has been successful.
To return to the Lasseters Games, simply click on the PLAY THE GAMES
link provided.
11. How do I collect my
winnings?
Winnings are paid directly into your Lasseters Online player's account.
Lasseters Online offers withdrawal via cheque, which is sent to players
registered address. Sufficient proof of age will need to be forwarded to
our Customer Care Operators before a player is able to withdraw from
their player account the first time.
12. How do I provide proof
of age?
As part of Lasseters Online policy and procedures it is a requirement
that proof of age (identification) is provided when requested. Accepted
documentation includes either a copy of a current Passport, Drivers
License or Birth Certificate that shows a player's full registered name
and date of birth. Lasseters Online accepts faxed, scanned or posted
copies of identification.
Email scanned documents to: support@lasseters.com.au
Fax Number
Postal Address:
Lasseters Online,
Locked Bag 777,
Alice Springs NT 0871,
Australia.
An email will be sent to the registered email
address upon validation of proof of age.
13. How can I deposit funds
into my player account?
Lasseters Online currently accepts three types of deposit methods
dependant on the player's registration level.
Credit Card - Lasseters Online accepts
deposits from Master Card, Visa Card and Bank Card (New Zealand
bankcards only). The minimum deposit is $1 USD.
Personal Cheque - PERSONAL cheques should be
made payable to Lasseters Online Pty Ltd. You will find our mailing
address for Personal cheques under CASHIER. Proof of age must have been
received before a personal cheque can be accepted.
Telegraphic Transfer - To make a Telegraphic
Transfer please contact Customer Support to obtain your "Customer
ID" prior to making the deposit. Under "Cashier" obtain
our bank information and take this along with your funds you wish to
transfer to your bank. Fill out a Telegraphic Transfer form at your bank
and transfer the funds. Please quote your customer ID as your
"Reference number" on the form. Proof of age must have been
received before a telegraphic transfer can be accepted.
In order to deposit funds to your Lasseters
Cash account via credit card you will first need to register your Credit
Card Details, and your Payment Details.
If you have already registered your Credit
Card Details and Payment Details, please follow the directions below to
deposit funds to your Lasseters Cash account.
Sign In to your Lasseters account as normal.
Click on the CASHIER link from the top menu of the games window.
When the Cashier menu appears, choose the ACCOUNT DEPOSIT link.
When the Deposit To Purse page appears, enter the amount you wish to
deposit to your Lasseters account in the field provided.
Place a check in the USE YOUR REGISTERED CREDIT CARD option, and then
click on the forward arrow at the bottom to continue. If you wish to use
a different credit card, click on the EDIT CREDIT CARD link to update
your card details and then return to the Deposit To Purse page to
continue with the deposit process.
Upon completion of a deposit, a notice will appear to notify you that
the deposit has been successful. To return to the Lasseters Games,
simply click on the PLAY THE GAMES link provided.
14. How do I change my
Credit card details?
To update your Payment Details and change your Credit Card Details,
please follow the directions below.
Sign in to your Lasseters account as normal.
Click on the CASHIER link from the top menu of the games window.
When the Cashier menu appears, choose the PAYMENT DETAILS link.
When the Withdrawal Details page appears, click on the forward arrow
below the CHEQUE heading to continue.
A page will appear displaying your Address Details as currently entered
in your account. Enter your Current Password, and amend your address
details in the fields provided.
Check to ensure that all details on the form are complete and correct,
and then click on the CONFIRM DETAILS button to continue.
15. Can I see a listing of
all my financial transactions with Lasseters Online?
Yes. The information is found in your TRANSACTION HISTORY page under
CASHIER. The transaction history information is listed in chronological
order, from your most recent transaction to your oldest. The information
includes the date and time of the transaction (In Australian Central
Standard time), a description of the transaction, the amount (in US
dollars) and whether it has been accepted.
To view the Transaction History for your
Lasseters account:
Sign In to your Lasseters account as normal.
Click on the CASHIER link from the top menu of the games window.
When the Cashier menu appears, choose the TRANSACTION HISTORY link.
16. I have a cash account
but want to play for points also, how can I do that?
Once an account at Lasseters is Cash, it cannot be converted to points.
However, at Lasseters, we do allow our players to have one cash account
and one points account. You do need to register a new account to play
for points, and to do this you will also need access to a different
email address. If you need help accessing a new email address, simply
contact our friendly support staff and they will assist you.
Contact
Support
17. I would like to exclude
myself from playing the games. How do I do this?
The Self Exclusion is a facility to be used if people feel that they
need to take a short break from the site. Once Self Exclusion has been
placed, it cannot be removed. A Self Exclusion runs for seven (7) days,
during which time a customer cannot play cash games. There is a limit of
three (3) times that a customer may exclude themselves from the
Lasseters Online site. Once this is reached, the final Self Exclusion is
permanent, and cannot be revoked.
Amity Community
Game Issues
18. What games do
Lasseters Online have?
Lasseters Online offers a wide variety of games including Blackjack,
Joker Poker, Roulette, Baccarat, Sic Bo and a wide selection of slots
ranging from classic one-liners to twenty liners. Minimum and maximum
bet amounts will vary from game to game. For more information on our
games select “Play Games”.
19. Are the games free?
Lasseters Online offers both real cash and free points play. Points
accounts are credited with a pre-determined amount of points to begin
play. In our games, the bet buttons are in cents and dollars therefore
when playing for points, it is important to note the following:
1 cent = 1 point
$1 = 100 points
Please also remember, free points are not
cash, nor are they redeemable for cash or other prizes. Free points are
just for fun play or for you to familiarise yourself with the games
prior to committing to cash play.
If you run out of points we are happy to
replenish your points purse, simply Contact Support and request some
more and we'll top your points up for you.
20. What are the minimum and
maximum bets on the games?
Listed below are the minimum and maximum bets for our Games. All amounts
are in US dollars: Game
Minimum Bet (USD)
Maximum Bet (USD)
Blackjack
$0.02
$500.00
Roulette
$0.01
$200.00
(Total Table Bet)
Sic Bo
$0.01
$50.00
(Total Table Bet)
Baccarat
$1.00
$500.00
(Total Table Bet)
Joker Poker
$0.01
$10.00
Bar 7 Classic
(one line slot)
$0.01
$5.00
Space Race
(one line slot)
$0.01
$5.00
USA Classic
(one line slot)
$0.01
$5.00
Pharaoh’s Gold
(one line slot)
$0.01
$5.00
Classic
(one line slot)
$0.50
$50.00
Priceless Gems
(three line slot)
$0.01
(per line)
$1.00
(per line)
4th July
(three line slot)
$0.01
(per line)
$5.00
(per line)
Lasseters Gold
(five line slot)
$0.01
(per line)
$1.00
(per line)
Coral Paradise
(five line slot)
$0.01
(per line)
$1.00
(per line)
Prehistoric Wonderland
(nine line slot)
$0.01
(per line)
$1.00
(per line)
The Fantasy Realm
(nine line slot)
$0.01
(per line)
$0.50
(per line)
Heroes and Villains
(nine line slot)
$0.01
(per line)
$0.50
(per line)
Home Run
(nine line slot)
$0.01
(per line)
$0.50
(per line)
Warrior Queen
(nine line slot)
$0.01
(per line)
$0.50
(per line)
Entombed
(nine line slot)
$0.01
(per line)
$0.50
(per line)
Video Slots
(nine line slot)
$0.01
(per line)
$0.50
(per line)
21. Where can I find out
information on the game rules?
Lasseters Online has rules and game information readily available to our
players. Select "Play the Games" and select the game in
question. The individual "HELP" for each game can be viewed by
selecting the HELP button within the game.
22. What are Lasseters
Online game payouts?
All games have an individual long term average return to player
percentage, which has been approved by the Regulatory Authority.
Overall, Lasseters Online has an average 'Return To Player' percentage
that exceeds 93%. In many cases we believe that our percentage return
would be greater than that found in a physical casino.
23. Where can I see my
previous game play?
The results of all your games (for a maximum period of 3 days) are
displayed in a game statement. This statement can be viewed after
signing in to your account by selecting Cashier from the top menu bar
and the Game History from the Cashier menu.
To view the Game History for your Lasseters
account:
Sign In to your Lasseters account as normal.
Click on the CASHIER link from the top menu of the games window.
When the Cashier menu appears, choose the GAME HISTORY link.
This will display the details and results for
all games you have played on the Lasseters site recently. If you wish to
view the details for a specific game, simply click on the VIEW DETAILS
link to the right of the particular game.
If you have more than one page of Game
History, click on the arrows at the bottom of the page to navigate
between pages. Please be aware however, these details are kept for a
maximum period of 3 days.
Promotional Issues
24. How can I become part
of the Rewards and Recognition program?
To become a Gold or Silver player we evaluate a number of statistics
such as, time spent playing, your bets/wagers, deposits, etc. Our
computers generate a report automatically based on these factors to
determine which players are to be upgraded to Silver or Gold each month.
When a player has reached this level we then email them to advise of the
benefits of their new registration level.
Player
Rewards
25. How can I
subscribe/unsubscribe from Lasseters promotions and newsletters?
Please Contact
Support with your request to SUBSCRIBE
or UNSUBSCRIBE
in the subject heading.
26. How do I find out what
promotions Lasseters Online have on offer?
Most of our promotions are advertised on a monthly basis in our
Promotions Newsletter. The link is e-mailed to all the players on our
mailing list at the beginning of each month. The newsletter is also
permanently available on the site.
Any other promotions are sent out to players via email.
Other
27. What if I have a
query that is not mentioned in these FAQ’s?
Please Contact Support if
you require further assistance.
